RETURN POLICY
Return Policy
We specialize in providing used or otherwise hand-made products that, if necessary, will be cleaned and/or repaired to the best of our ability. Any notable damage or otherwise misprinted artifacts will be detailed in a product's description, to the best of our ability. That said, do expect to see minor imperfections with the products sold from Curio Star LLC
If I have severely misrepresented an item, please contact me first at:
Return Eligibility
CurioStar cannot accept remorse returns at this time. However, I do provide a safe arrival guarantee and will work with you should your purchase be severely misrepresented. Please read below for instructions for any item that arrives damaged:
If your item has arrived damaged, please contact me immediately at [email protected] You will need to retain all original packaging/items as is. I will coordinate with you via email to collect pictures of internal/exterior packaging as well as the damaged item itself. That media will be used to file a damage claim to the appropriate shipping carrier.
Please Note: It is imperative that you contact me at [email protected] within 7 days of receiving an item that has been damaged during transit. I cannot process your return without photographic evidence of the item, and interior and exterior packaging. Please retain ALL materials until instructed otherwise.
Shipping Information
Curio Star LLC Domestic Shipping Policy
Most orders are processed within 1-2 Days. Certain items require more time, but you will be notified of this via the contact information you have provided. True Art Home Goods and Denver Horror Collective Merchandise require 3-10 Days Processing. All other items ships within 1-2 days.
I do not ship ON federal Holidays.
If there are any changes or delays, I will contact you as soon as possible using the information you have provided. I can ship to verified PO Boxes (verification using Google verification system)
All items are shipped with tracking information.
Customs, duties, and taxes
Curio Star LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Theft/Loss of Transported Package
Curio Star LLC is not liable for any products that are lost or missing after the appropriate shipping carrier has established that the item has been delivered. Please ensure you have a secure location for deliveries.
International Shipping Policy
Curio Star LLC ships only within the Continental United States
Privacy Policy
Curio Star LLC operates the Curioguildshop.com website, which provides e-commerce retail products as well as Consigned property.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Curio Guild website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
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